Document and record all ongoing project work.Develop and share Best Practices to clients and internal teams.Collaborate with our Client Success, Strategy and Support teams to ensure we are continuously meeting and exceeding our clients expectations and goals.Manage internal stakeholders and external client expectations on projects and timelines.Work closely with Client Success Managers, Solutions Experts, and Support to best assist clients needs and meet company goals.Onboard and implement the programs of a wide range of clients (in regards to volume, cadence, and industry).Seamlessly adopt the Cordial deliverability philosophy (we are here to serve clients and interpret data on their behalf, therefore better equipping marketers for success via the Cordial platform).As a growth stage startup, there are always extra tasks and projects to take on, so tackling side projects to help improve our processes and the client experience will be a big part of your day-to-day as well. You will occasionally help in the sales process and will be heavily involved in the implementation and onboarding of new clients. Your main focus will be helping guide our clients to sending success by interpreting deliverability related data (bounce logs, engagement recency, SNDS, GPT, etc) on behalf of the client and providing meaningful, prescriptive, actionable guidance by way of reports, business reviews, and regular client meetings.
Tenacious about the client and the problems we solve for themĪs a Deliverability Consultant, you are considered a subject matter expert internally and externally.We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day. We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust.
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